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Our Policies

Rent My Car Privacy Policy

Rent My Car collects information about you when you use our applications, websites, help desk and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in the Islamic Republic of Pakistan, the Services are provided by Rent My Car LLP and/or its affiliates (collectively “Rent My Car”), and this privacy policy applies to information collected and used by Rent My Car. Each time you use the Services or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.


Scope and Application

This privacy policy (this “privacy policy") applies to persons anywhere in the world who use our Services to request transportation or other on-demand services (“Users”). This privacy policy does not apply to information we collect from or about drivers, partner transportation companies, or any other persons who use the Rent My Car platform under license (collectively “Drivers”). If you interact with the Services as both a User and a Driver, the respective privacy policy will apply to your different interactions.


Collection of Information

Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, and other information you choose to provide.

Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

Information We Collect Through Your Use of Our Services
When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information”).

Information We Collect From Other Sources We may also receive information from other sources and combine that with information we collect through our Services. For example:

- If you choose to link, create, or log in to your Rent My Car account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

- If your employer uses one of our enterprise solutions, we may receive information about you from your employer.

- When you request on demand services, our Drivers may provide us with a User rating after providing services to you.

- If you also interact with our Services in another capacity, for instance as a Driver, we may combine or associate that information with information we have collected from you in your capacity as a User or rider.


Use of Information

We may use Personal Information and Demographic Information which we collect about you to:

- Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;

- Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;

- Send or facilitate communications (i) between you and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites;

- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Rent My Car and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards; and

- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

We may transfer the information described in this privacy policy to, and process and store it in other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this privacy policy.

To preserve the integrity of our databases, we retain Personal Information and Demographic Information submitted by Users for an indefinite length of time. Rent My Car understands your submissions as consent to store all your information in one place for this indefinite length of time, if we so wish. If required by law, we will nullify User information by erasing it from our database. By using the Services, you do hereby represent and warrant that you understand and agree that all information submitted by you through the Services or otherwise to Rent My Car becomes the property of Rent My Car and may be used in the sole discretion of Rent My Car in accordance with this privacy policy and our customer terms of use.


Sharing of Information

We may share Personal Information and Demographic Information which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:

Through Our Services

We may share your information:

- With Drivers to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Drivers;

- With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;

- With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and

- With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.

Other Important Sharing

We may share your Personal Information and Demographic Information:

- With Rent My Car subsidiaries and affiliated entities;

- With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;

- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;

- With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our customer terms of use, or to protect the rights, property, or safety of Rent My Car or others;

- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

- If we otherwise notify you and you consent to the sharing; and

- In an aggregated and/or anonymized form which cannot reasonably be used to identify you.


Your Choices

Rent My Car provides Users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. Rent My Car gives Users the option to remove their information from our database, to not receive future communications or to no longer receive our Services.

Changes to this Privacy Policy

We may change this privacy policy from time to time. If we make significant changes in the way we treat your personal information, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this privacy policy for the latest information on our privacy practice.


Your Choices

Your Rent My Car profile is password-protected so that only you and authorized Rent My Car employees have access to your account information. In order to maintain this protection, do not give your password to anyone. Rent My Car staff will never proactively reach out to you and ask for any personal account information, including your password. If you share a computer, you should sign out of your Rent My Car account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Rent My Car makes every effort to ensure that your information is secure on its system. Rent My Car has staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every Rent My Car employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Rent My Car cannot guarantee the security of any information you transmit to us, and you do so at your own risk. If You have any further questions on this issue, refer to our customer terms of use. Rent My Car expressly disclaims any liability that may arise should any other individuals obtain the information you submit to Rent My Car.


Contact Us

If you have any questions about this Privacy Statement, please contact us at info@rentmycar.pk


Cookie Policy

We and our affiliates, third parties, and other partners use cookies and other identification technologies on our websites, mobile applications, electronic communications, advertisements, and other online services (collectively, the "Services") for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Services. You can read more here about the types of cookies we use, why we use them, and how you can exercise your choices.


Cookies Overview

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” So cookies served by Rent My Car while you are on www.rentmycar.pk are first party cookies. Cookies served by companies that are not operating the domain you’re visiting are called “third party cookies.” So, we may allow Google to set a cookie on your browser while you visit www.rentmycar.pk, and that would be a third party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again.


Other Identification Technologies

We call this a Cookie Statement, but the statement addresses cookies and other identification technologies we may use or permit on our Services. “Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.


Your Choices

We call this a Cookie Statement, but the statement addresses cookies and other identification technologies we may use or permit on our Services. “Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the "Help" or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above.

Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services.

Types and Purposes of Cookies

The following table sets out the different categories of cookies that our Services use and why we use them. The lists of third party cookie providers are intended merely as illustrative not comprehensive.

Type of Cookie Purpose
Authentication Cookies These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can show you the appropriate experience and features such as your account information, trip history, and to edit your account settings.
Security and site integrity cookies We use these cookies to support or enable security features to help keep Rent My Car safe and secure. For example, they enable us to remember when you are logged into a secure area of the Services and help protect your account from being accessed by anyone other than you.
Localization These help Rent My Car provide a localized experience. For example, we may store information in a cookie that is placed on your browser or device so you will see the site in your preferred language.
Site features and Services These provide functionality that help us deliver products and Services. For example, cookies help you log in by pre-filling fields. We may also use cookies and similar technologies to help us provide you and others with social plugins and other customized content and experiences, such as making suggestions to you and others.
Analytics and research These are used to understand, improve, and research products and Services, including when you access the Rent My Car website and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features, and segmenting audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.
Advertising Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them.
account validation Rent My Car does not allow multiple accounts having the same mobile number. NIC. Passport and Driving License. In such cases. Rent My Car reserves the right to cancel any booking made by a multiple account holder. If a blocked user is found to have made a booking. the booking will be automatically cancelled. All cancellation charges will apply. A user can be blocked in event of behavior which falls outside of our community guidelines. having more than 3 instances of bogus bookings along with a breach in our Terms & Cond iti o ns and Policies.

Cancellation Policy

Users may cancel their trip through our applications, and the cancellation is effective immediately. The total amount refunded will depend on when the user cancels the trip, and varies by fee component (trip price, trip fee, protection fee, and if applicable, young driver fee).

There are no credits/refunds issued for early returns.

Base Fare (Rental Amount) & Service Fee

Time Of Cancellation Base Fare Refunded Service Fee Refunded
< 2 hour from booking trip 100% 0%
> 7 days before trip start 100% 100%
1–7 days before trip start 100% 100%
< 1 day before trip start 100% 50%

As per the table above, the service fee is non-refundable two hours prior to the start of the trip and should a confirmed booking be cancelled within a day prior to the start of the trip, 50% of the service fee will be charged.


Car Owner Cancellation

If an owner wishes to cancel a booked trip, they must notify the user via on-site messaging at least 24 hours in advance, and process the cancellation through the Rent My Car application or Help Desk. The cancellation is effective immediately, and the user receives a complete refund. Users are counting on owners to provide the car, so repeated cancellations will subject the owner to removal from the marketplace.

Cancelling a trip within 24 hours of the start of a trip will subject the owner to a minimum one rental fine and potential removal from the marketplace.


Other Policies

Firearms Prohibition Policy

Our goal is to ensure that everyone has a safe and reliable ride. That's why Rent My Car prohibits riders and drivers from carrying firearms of any kind in a vehicle while using our application. Anyone who violates this policy may lose access to Rent My Car.

Cancelling a trip within 24 hours of the start of a trip will subject the owner to a minimum one rental fine and potential removal from the marketplace.


Non-Discrimination Policy

Rent My Car seeks to ensure that safe, reliable, and high-quality transportation options are available to everyone. Rent My Car and its affiliates therefore prohibit discrimination against riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Any rider or driver found to have violated this prohibition will lose access to the Rent My Car platform.


Zero Tolerance Policy

Rent My Car does not tolerate the use of alcohol or drugs by drivers using the Rent My Car app. If you believe your driver may be under the influence of drugs or alcohol, please have the driver


END THE TRIP IMMEDIATELY.

After the driver has ended the trip, please report any feedback directly in the app by tapping Help from the menu and selecting your issue. You can also get in contact by emailing info@rentmycar.pk or 03000-562-762


Copyright Policy

Rent My Car respects the intellectual property rights of others and expects its users to do the same.

It is Rent My Car’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.


Toll Tax

Users are responsible for paying all toll fees incurred during their trip. If a user doesn't pay a toll properly, they are responsible for the toll fee, as well as any fines.


Tickets

The user must pay all tickets events occurring during the trip. The user is also responsible for all parking tickets/fines received up to 24 hours after the end of the trip, if the parking ticket was due to the user’s improper parking. The user should notify the owner if the user receives a ticket during their trip, and, so long as it is not a photo ticket, should pay the full cost immediately.
If an owner notifies Rent My Car of a ticket received during the rental period (or during the period 24 hours thereafter), Rent My Car will promptly charge the user for the full cost of the ticket plus any related fees.
If the ticket is for a moving violation captured by a camera, and the owner receives a ticket in the mail, Rent My Car will provide the necessary information to the owner in order to allow the owner to contest the violation and transfer the liability to the user.


Cars Towed

If an owner's car is towed to an impound lot, Rent My Car will provide the owner with all information the owner requests so the owner can retrieve the car in accordance with the requirements of the lot, towing company, mechanic

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